FAQ

​Payment and Shipping

 

Payment can be made via major credit cards or PayPal.

 

Once your order is place you should receive a confirmation e-mail.  Orders will be sent in 1-3 business days,  you will then receive a tracking number for your parcel via email.

 

Please pay attention when completing the order form to fill in the correct address where the product is to be sent. Our company bears no responsibility in case a package is delivered to a wrong address indicated by the buyer.

 

Buyers are responsible for any customs and import taxes that may apply. Happy Hollow is not responsible for delays due to customs.

Returns & Refunds

I gladly will accept returns and exchanges. 

Contact me within 14 days of delivery.

Ship items back within 30 days of delivery.

Personalized items can not be returned or exchanged, unless they arrive dammaged or defective.

Conditions of the return:

Buyers are responsible for return shipping costs.  If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Wholesale Inquires:

I am able to sell products for wholesale cost for those with the sole purpose of resale.  Please email me at Aethalbern@outlook.com with the following information:

  • Your name

  • Your email address and phone number

  • Your store name

  • Store location

  • Website url

  • The type of store you own (brick and mortar vs. online etc)

  • How you found us.

  • Estimated quantity of item(s) you are interested

Privacy Policy

 

Privacy Notice

This privacy notice discloses the privacy practices for (website address). This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data

 

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

 

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 608-512-5506 or Aethalbern@outlook.com